Website and online strore terms and conditions
§ 1. Defined terms
Supplier – the entity with which the Service Provider cooperates in the delivery of goods available in the Store (in particular courier companies and post office box operators)
Customer – any entity for which services may be provided electronically or with which a sales contract may be concluded, in accordance with the Terms and conditions and applicable law; including the Consumer, Entrepreneur or Individual Entrepreneur
Consumer – a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity
Entrepreneur – a natural person, legal person or an organisational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal transaction directly related to its business or professional activity
Individual entrepreneur – a natural person concluding a contract related directly to the business activity conducted by him, if the content of this contract shows that he does not have a professional nature for him, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business
Terms and conditions – these Website and Store terms and conditions
Store – an online store (sales platform) operating at www.snoop-shop.com, through which the Service Provider provides Services to Customers by electronic means
Website – every website operating in the domain www.snoop-shop.com on which the Service Provider runs the Store
Sales contract – a contract concluded between the Customer and the Service Provider remotely via the Store, on the terms set out in the Terms and conditions
Services – services provided by the Service Provider by electronic means, i.e. entirely via the telecommunications network, without the simultaneous physical presence of the parties
Service provider – SNOOP SHOP Waldemar Rakoczy with its seat in Krakow, address: ul. Długa 55/1, 31-147 Kraków, NIP: 6791934600, REGON: 351204771, being a service provider within the meaning of the Act and the owner of the Store
Act – Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws of 2019, item 123)
User – any natural person using the Website and Services
§ 2. General provisions
1. The Store is an online space in which, via the Website, the Service Provider invites Customers to conclude a sales contract for goods and services presented on the Store's Website. Information on goods, services and prices on the Website does not constitute an offer within the meaning of the Civil Code. By placing an order, the Customer submits an offer to purchase goods or services from the Service Provider, taking into account the possibilities offered by the Service Provider (in particular in the scope of available payment and delivery methods). The Service Provider may reject the Customer's offer and cancel the order.
2. The Terms and conditions define:
a. the types, scope and rules for the provision of Services by the Service Provider via the Website and e-mail, including technical requirements necessary for cooperation with the ICT system used by the Service Provider,
b. conditions for concluding and terminating contracts for the provision of Services,
c. the rules for using the Services,
d. the complaint procedure.
3. The Terms and conditions are available free of charge on the Website, in a form that allows anyone to display and record it.
4. The User is obliged to read the content of the Terms and conditions before using the Services, accept the content of the Terms and conditions and comply with its provisions. By using the Services, the User accepts the Terms and conditions.
5. The Website may give the User the possibility to post his own content on it (in particular, opinions about goods or services purchased in the Store). The User is fully responsible for the content presented and shared by him (verbal, graphic, video, audio, names and descriptions of User Accounts, their graphic design, etc.). It is forbidden for the User to provide, share and introduce unlawful or harmful content, spreading hatred and encouraging violence, in particular against people or groups of people because of race, ethnicity, religion, gender, sexual orientation, age, disability or affiliation to social groups. It is also forbidden to post content that is drastic, harmful, dangerous, misleading, spam (intrusive, unwanted or repetitive), as well as offensive, degrading content. It is also forbidden for the User to take illegal actions (including harassing and persecuting other Users, violating privacy, disclosing data, using threats, extorting and infringing copyrights), contrary to the Terms and conditions or likely to cause disruptions in the use of the Services or damage to the systems of Service Provider or other Users.
6. If the User notices content that, in his opinion, is inconsistent with the Terms and conditions or applicable law, he may report it to the Service Provider via the contact form on the Website or by sending an e-mail to office@snoop-shop.com
7. The Service Provider is entitled to remove, modify or block any content that is inconsistent with the Terms and conditions or the law.
§ 3. Types of Services
1. The Service Provider provides the following Services to Users:
a. Contact – a service provided by duly authorised employees of the Service Provider via the contact form available on the Website or via e-mail after the User sends a query to the address office@snop-shop.com,
b. User Account – a service offered to Users consisting in particular of the possibility of setting up an Account by the User in order to facilitate placing Orders in the Store; setting up a User Account does not involve the obligation to place Orders and is not a condition for submitting an Order; The Service Provider may introduce functionalities of the Website or Store available only to Users or Customers who have a User Account; through the User Account, in particular, information on the status of placed Orders and the Order history are available;
c. Newsletter – a service consisting in sending to Users by the Service Provider commercial information via e-mail to the address provided by the User, in particular consisting in sending to the User information about planned or already available promotions or services or goods of the Service Provider or cooperating partners, the current and planned the business activities of the Service Provider;
d. Opinion – a service consisting in enabling Users to publish individual and subjective statements on the Store's website regarding, in particular, goods purchased in the Store;
e. Order – a service offered to Users who are Customers, consisting in making it possible to place an order in order to purchase goods or services presented in the Store through a dedicated order form;
f. Marketing and promotional campaigns – organising contents, promotional campaigns, running loyalty programs, both via the Website and by e-mail, on the terms set out in separate regulations each time.
2. Services are provided free of charge, unless the Service Provider expressly indicates the possibility of paid use of some Services, and the User uses such marked Services, and thus agrees to it.
§ 4. Technical requirements
1. To use the Services, the User must have a multimedia device with Internet access, and in the case of services that require the User to provide an e-mail address, the User must also have e-mail.
2. Detailed technical requirements are specified in Appendix No. 1 to the Terms and conditions.
3. Due to technological changes, the above-mentioned technical requirements. A change in this respect is not treated as a change to the Terms and conditions.
4. The Service Provider reserves the right to carry out maintenance works and modify the ICT system, which may cause difficulties or prevent Users from using the services for the duration of these works.
§ 5. Security measures
1. Security measures protect the User, in particular against viruses on the devices used by the User and against unauthorised access to the User Account and to the User's devices.
2. The User using the Services and the Website should use legal software, have up-to-date anti-virus software and an activated firewall.
3. The User's web browser should have at least medium security settings.
4. The password set by the User should be strong enough (it is recommended to use at least 8 alpha-numeric characters, including at least one uppercase, one lowercase and one digit, and at least one special character).
5. The User is obliged to keep the access data to the User Account (login and password) in a safe place and not to entrust them to third parties. Using the User Account requires positive verification of the login and password each time.
6. The user is responsible for the correctness of the data provided by him.
7. The Service Provider ensures due diligence in order to provide services protected against access by third parties.
8. The Service Provider exercises due diligence to ensure the security of data transfer and the authorization process, in particular by using the SSL protocol and systems with appropriate security.
§ 6. Conclusion and termination of the Agreement for the provision of Services
1. The User may use the Services referred to in § 3 of the Terms and conditions, subject to meeting the technical requirements specified in § 4 of the Terms and conditions.
2. In order to use the User Account Service, the User:
a. accepts the Terms and conditions and the Privacy Policy, may also agree to receive the Newsletter (marketing information) by selecting the appropriate check boxes with the relevant statements and consents, and also provides the e-mail address, Account name (login) and password in the form access to the Account,
b. then the User sends the form by clicking the appropriate button on the page - "Create an account",
c. the moment the User is informed about the activation of the User Account, the contract for the provision of the Service is concluded,
d. on the User Account, the User may, in particular, voluntarily post his billing addresses and delivery addresses in order to handle orders placed in the Store.
3. In order to use the Contact Service, the User:
a. Using the contact form available on the Website, the User describes his inquiry and provides his e-mail address, agrees to the processing of data, and then sends the form by clicking the appropriate button on the website, or sends an e-mail with an inquiry to the address office@snoop-shop.com,
b. at the time of sending, the contract for the provision of the Service is concluded,
c. the Service Provider responds to sent inquiries within 7 working days of receiving the inquiry, from 9:00 to 17:00.
4. In order to use the Newsletter Service, the User:
a. accepts the Terms and conditions and the Privacy Policy by selecting the appropriate check box next to the statements and consent and provides his e-mail address,
b. then sends the form by clicking the appropriate button on the page - "Sign up",
c. in order to activate the service, the User opens a link sent automatically to the e-mail address provided by the User - at the time of activation, a contract for the provision of the Service is concluded.
5. The Newsletter contains information, promotional or advertising content of the Service Provider. The graphic elements and content of the Newsletter are subject to copyrights or other rights of the Service Provider or third parties and are subject to legal protection.
6. In order to use the Opinion Service, the User:
a. accepts the Terms and conditions and the Privacy Policy by selecting the appropriate check box next to the statements and providing his nickname (name or any other designation) under which the opinion will be published on the Website,
b. resignation from the Opinion Service is possible at any time by ceasing to post or deleting the posted opinion.
7. In order to use the Order Service, the User:
a. accepts the Terms and conditions, Privacy Policy and consent to the processing of personal data by selecting the appropriate check box next to the statements and provides his nickname (name or any other designation) under which the opinion will be published on the Website,
b. by placing an Order for goods or services available in the Store, the User as a Customer simultaneously submits an offer to purchase them; acceptance of the offer by the Service Provider by confirming the acceptance of the Order constitutes the conclusion of a Sales Contract between the Customer and the Service Provider;
c. in order to place an Order in the Store, it is necessary for the Customer to have an active e-mail account.
8. In order to use the Marketing and promotional campaigns organised by the Service Provider, the User shall follow the instructions set out in the regulations of a given campaign.
9. The User may at any time, without giving reasons, resign from the Service, the use of which requires him to provide his data (including personal data), by sending an e-mail to the address office@snoop-shop.com with a request to discontinue the Service. The Service Provider confirms the termination of the contract by sending a message to the User's e-mail address. If the use of the Service required the User to make a payment, resignation from the Service is possible after the due payment has been made.
10. Resignation from the Newsletter may also take place by withdrawing consent to receive commercial information via the User's Account.
11. The User Account service may also be resigned by clicking "Delete account" in the Accounts panel. Regardless of the choice of the method of resignation, as a result of resignation, the account and all data stored on it are irretrievably deleted.
12. After resignation from the Service, the User may start using the Service again at any time.
13. The Service Provider is entitled to terminate the contract for the provision of Services when:
a. the User violates the Terms and conditions,
b. the Service Provider obtains justified, credible information that the User's action is contrary to the law, decency, violates the personal rights or legitimate interests of the Service Provider,
c. the User uses the Services inconsistently with their intended use,
d. the User has not made the required payment for the Service.
14. The Service Provider may refuse to provide the Services to the User, if it is justified by security reasons and in other cases resulting from the provisions of applicable law.
15. Both the User and the Service Provider may terminate the contract for the provision of Services by electronic means at any time and without giving reasons, subject to the rights acquired by the other party prior to the termination of the above-mentioned contract (not applicable to the Sales Contract). The termination of the contract for the provision of Services takes place by sending an appropriate declaration of will, using any means of distance communication, enabling the recipient to read the declaration of will.
§ 7. Detailed rules for placing Orders in the Store
1. The Customer may place Orders in the Store 24 hours a day, 7 days a week.
2. In order to place an Order, the Customer selects a product or service available in the Store and adds them to the virtual Cart. After completing the order, the Customer goes to the Cart, indicates the data necessary to place the Order, selects the form of payment and delivery via the Order form. An Order is placed when the Customer clicks the "Order and pay" button.
3. When placing an order, the Customer may log in to the User Account. The data indicated in the User's Account is automatically assigned to the placed Order. These data may be changed by the Customer before placing the Order.
4. Before placing the Order, the Customer is informed about the Service Provider's data and the total price for the ordered goods, services and delivery, as well as about any additional costs that he is obliged to incur in connection with the Sales Contract.
5. Placing an order is tantamount to accepting the price and costs and the obligation to pay them. Failure to pay will result in the refusal to accept the Order.
6. After placing the Order, the Service Provider sends the confirmation of the order to the e-mail address provided by the Customer. Confirmation of the order is a declaration of the Service Provider about the acceptance of the Customer's offer for the purchase of goods or services ordered by the Customer, and upon the Customer's receipt of the confirmation of the order, a Sales Contract is concluded between the Customer and the Service Provider.
7. If, as part of a uniform economic transaction with a value exceeding PLN 15,000, the Customer purchases, as an Entrepreneur who is a VAT payer, including an Individual Entrepreneur who is a VAT payer, at least one of the goods from Annex 15 to the Act on tax on goods and services of March 11, 2004 (i.e. Journal of Laws of 2021, item 685, as amended), then such a transaction will be subject to special settlement in the area of tax on goods and services (the so-called split payment mechanism). In this case, the Customer will be automatically notified by the Store's system about the rules of transaction settlement and further steps.
§ 8. Payment
1. The prices in the Store located next to the given goods and services are gross prices, including the recycling fee. Prices are displayed in the currency selected by the User from among those currently available.
2. Prices may be regular or promotional. The regular price is the regular price appearing on the goods or services in the Store, which the Customer pays, if the goods are not covered by the promotion, discount, etc. The promotional price is the price that the Customer ultimately pays, while maintaining the benefits granted by the Service Provider resulting from the promotion, discount, etc.
3. Prices of the same goods and services in the Store may change. Adding a product or service to the Cart does not guarantee that the price displayed in the Store will be kept. The current price is visible in the order summary before placing and paying for the Order by the Customer.
4. The given prices do not include information on delivery costs and any other costs that the Customer will be obliged to incur in connection with the Sales Contract, and about which the Customer will be informed when placing the Order.
5. The Customer may choose the following forms of payment for the ordered goods and services:
˗ Bank transfer
˗ Payment by card
˗ Online payment through an external payment system.
6. The Customer should make the payment for the Order resulting from the concluded Sales Contract immediately, not later than within 3 working days. The lack of timely payment by the Customer entitles the Service Provider to withdraw from the Sales Contract. After the expiry of the deadline for making the payment, the Service Provider will send the Customer a declaration of withdrawal from the contract on a durable medium pursuant to art. 492 of the Civil Code.
7. Payment by card requires the Customer to provide payment card details. The Customer declares that he provides the details of his own payment card, and in the event of providing details of a card belonging to another person, he has full and informed consent of that person to use his payment card. By providing the card details, the Customer agrees to charge the card.
8. Online payment through an external payment system requires the Customer to provide the necessary data to an external payment system operator (usually an e-mail address and name and surname). Customer data administrators are external operators of the payment system.
§ 9. Delivery
1. The method of delivery of the ordered goods and services and the terms of this delivery may differ depending on the type of goods or service and the weight of the goods ordered by the Customer, as well as the country of delivery. Information on the current forms and terms of delivery will be provided to the Customer when placing the Order.
2. The Service Provider publishes up-to-date information on the minimum foreseeable number of working days needed for delivery and execution of the order on the Store's website. The delivery is carried out by external Suppliers, so the Service Provider cannot guarantee a specific delivery date.
3. The Customer is obliged to inspect the delivered parcel in time and in the manner accepted for parcels of a given type. In the event of a loss or damage to the shipment, the Customer has the right to demand that the Supplier's employee draw up the appropriate protocol.
4. The Service Provider, in accordance with the will of the Customer, attaches a VAT invoice to the shipment being the subject of the delivery or sends, via e-mail, to the e-mail address provided by the Customer when placing the order, a VAT invoice for the delivered goods. An electronic VAT invoice is delivered by e-mail as a PDF file. In order to open the file, the Customer should have free software compatible with the PDF format.
§ 10. Licence
1. By posting any content on the Website (referred to in §1 section 5 of the Terms and conditions), the User:
a) declares that the content is his property or is authorized to use it to an appropriate extent; in the case of claims directed to Service Provider in connection with the content provided by the User by third parties, the User undertakes to take over these claims and release Service Provider from liability;
b) in exchange for the possibility of making the content available on the Website, it grants the Service Provider a license to use the posted content without additional fees, without territorial and time restrictions, in the following fields of use:
˗ publicly demonstrating, sharing, displaying in whole or in part by any means, including in such a way that everyone can have access to the content at a place and time chosen by them,
˗ permanent or temporary recording or reproduction of the content in whole or in part, using any technique, without quantitative restrictions, on any medium,
˗ using and disseminating content in whole or in part in any way, including for marketing and advertising purposes, including content in promotional materials in electronic or physical form,
˗ entering into computer memory (regardless of the system, format or standard, making backups and managing these copies) and to the Internet, distribution on the Internet,
c) agrees to the disposition and use by the Service Provider of derivative works (in particular translations) of the content in the fields of use indicated in paragraph 1 letter b above), including granting further authorisations to third parties,
d) authorises the Service Provider to exercise moral copyright on its behalf,
e) declares that its rights to the content are not limited in a way that prevents the granting of authorisations and consents described in paragraph 1 letter b-d above.
2. The User, by sharing content on the Website, grants other Users a license to use the content, without territorial and time restrictions to the extent permitted by the Terms and conditions, in particular to display them.
3. Licences shall expire after the content is removed, except where the operation of the Services requires the use of previously consented content, or when the law stipulates otherwise, or it is justified for purposes of proof. In particular, the removal of content by the User does not require the Service Provider to delete copies that are stored for legal purposes for legitimate reasons. It is always justified in particular to store the content up to 30 days after its removal by the User - due to potential complaint claims, or the Service Provider learns (independently or from another User) that the content violates the Terms and conditions, the law or the principles of social coexistence.
4. The User may at any time remove content from the Website. The User can also make a copy of his content before deleting it. The user must remove the content if he or she has lost the rights to that content.
§ 11. Complaints procedure and withdrawal from the contract
1. Complaints regarding matters relating to the Services should be submitted in writing to the following address: SNOOP SHOP Waldemar Rakoczy, ul. Długa 55 / 1A, 31-147 Kraków with the note "Complaint".
2. The complaint should include the name, surname, correspondence address, e-mail address of the User, description of the subject of the complaint, including the specification of the request and its justification and the signature of the person submitting the complaint.
3. Complaints will be considered by the Service Provider within 14 days of their receipt. If the complaint cannot be processed within this period, the Service Provider shall notify the claimant about the reasons for the delay and the expected date of considering the complaint within this period.
4. About the decision on the complaint or the delay referred to in sec. 3, the Service Provider shall immediately notify the User submitting the complaint via e-mail to the e-mail address provided in the complaint or by registered mail to the address indicated in the complaint.
5. The Service Provider reserves the right not to consider complaints arising from ignorance of the Terms and conditions or legal provisions.
6. A Customer who is a Consumer or an Individual Entrepreneur who has concluded a Sales Contract may withdraw from it within 14 days without giving any reason.
7. The period for withdrawal from the Sales Contract begins for the Sales Contract, in the implementation of which the entrepreneur issues the goods - from taking the goods into the possession of the Consumer or an Individual Entrepreneur or a third party designated by him other than the carrier, and in the event that the Sales Contract covers many goods that are delivered separately, in batches or in parts - from taking possession of the last good, batch or part, for other contracts - from the date of their conclusion.
8. The Consumer or Individual Entrepreneur may withdraw from the Sales Contract by submitting a declaration of withdrawal to the Service Provider. The statement may be submitted on the form, the specimen of which was posted by the Service Provider on the Store's website. To meet the deadline, it is enough to send a statement before its expiry.
9. In the event of withdrawal from the Sales Contract, it is considered not concluded.
10. If the Consumer or Individual Entrepreneur submitted a declaration of withdrawal from the Sales Contract before the Service Provider accepted his offer, the offer ceases to be binding.
11. The Service Provider is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's or Individual Entrepreneur's statement on withdrawal from the Sales Contract, return all payments made by him, including the cost of delivery of the Goods to the Consumer or Individual Entrepreneur. The Service Provider may withhold the reimbursement of payments received from the Consumer or Individual Entrepreneur until the goods are returned or the Customer has provided proof of returning the goods, depending on which event occurs first.
12. If the Consumer or Individual Entrepreneur exercising the right of withdrawal chose a method of delivering the goods other than the cheapest standard delivery method offered by the Service Provider, the Service Provider is not obliged to refund the additional costs incurred by the Consumer or Individual Entrepreneur.
13. The Consumer or Individual Entrepreneur is obliged to return the goods to the Service Provider immediately, but not later than within 14 days from the date on which he withdrew from the Sales Contract. To meet the deadline, it is enough to return the Goods to the Service Provider's address before the deadline.
14. In the event of withdrawal, the Customer who is a Consumer or an Individual Entrepreneur bears only the direct costs of returning the goods.
15. If, due to its nature, the goods cannot be returned by regular mail, the Service Provider shall inform the Consumer or Individual Entrepreneur about the costs of returning the goods on the Store's website.
16. The Consumer or Individual Entrepreneur is responsible for the decrease in the value of the goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
17. The Service Provider shall refund the payment using the same method of payment as used by the Consumer or Individual Entrepreneur, unless the Consumer or Individual Entrepreneur expressly agreed to a different method of reimbursement, which does not involve any costs for him.
18. The right to withdraw from the Sales Contract is not granted to the Customer who is a Consumer or an Individual Entrepreneur in relation to contracts in which the goods are a non-prefabricated item, manufactured according to the specifications of the Consumer or Individual Entrepreneur or serving to satisfy his individual needs.
19. The right to withdraw from the Sales Contract is not granted to the Customer who is a Consumer or Individual Entrepreneur in relation to contracts in which the goods are delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging has been open after delivery.
20. The right to withdraw from the Sales Contract is not granted to the Customer who is a Consumer or Individual Entrepreneur in relation to contracts where the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery.
21. The right to withdraw from the contract is not entitled to the Customer when concluding a contract with the Service Provider for the provision of services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision and if the service is performed in entirely with the consent of the User. Thus, the User, by purchasing such a service, agrees to the loss of the right to withdraw from the contract.
22. The purchased goods and services are not subject to exchange or return, subject to different provisions of the Terms and conditions.
§ 12. Final provisions
1. The Service Provider is not responsible for the actions of Users and third parties that are inconsistent with the provisions of these Terms and conditions.
2. If there are links to other websites on the Website, they are posted to facilitate the Users' access to the linked content (eg in the case of advertisements posted on the Website). The Service Provider is not responsible for the content of the linked pages or for any damages and losses of Users related to the use of links and the use of the content and services offered by the linked pages. Users use the links at their own risk.
3. Users' personal data are processed for the purposes, to the extent and based on the grounds and principles set out in the Privacy Policy published on the Service Provider's website.
4. The content of the Website, apart from the content provided by Users, including texts, graphics, photos, animated photos, films, illustrations and in some cases sounds and software, is the property of the Service Provider, unless the Service Provider indicates otherwise. This content is protected by copyright and other laws. Their use is allowed only with the express consent of the Service Provider.
5. By accepting the Terms and conditions, the User agrees to receive from the Service Provider accounting documents related to the transactions made in electronic form.
6. The Service Provider reserves the right to amend the Terms and conditions, in particular resulting from changes to the functioning of the Website, Store, changes in the law or for security reasons. The Service Provider will inform Users about the changes and allow them to be familiarised with them in advance, with the proviso that changes regarding new functions made available in the Services or introduced for legal reasons shall enter into force upon their introduction. The changes are effective in relation to future events, ie events following the introduction of the changes. If the User does not accept the modified terms, he should remove any content sent and resign from using the Website and the Store.
7. In the event that any of the provisions of the Terms and conditions is impossible to perform, this does not affect the validity and enforceability of the remaining conditions.
8. The Service Provider may assign the rights and obligations under the Terms and conditions to another entity.
9. In matters not covered by these Terms and conditions, generally applicable provisions of Polish law shall apply, in particular: the Civil Code (i.e. Journal of Laws of 2020, item 1740, as amended); the Act on the provision of electronic services of July 18, 2002 (Journal of Laws of 2020, item 344, as amended). In the event of disputes arising from the Terms and conditions and Sales Contracts, jurisdiction lies with Polish courts.
10. The Service Provider is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Clients who are Entrepreneurs other than Individual Entrepreneurs, the Service Provider is liable only in the event of deliberate damage and within the limits of actual losses incurred by the Customer who is such an Entrepreneur.
11. The User may submit any comments regarding the Website, Store and Services via the contact form available on the Website or via e-mail to the following address: office@snoop-shop.com
12. The Privacy Policy is an integral part of these Terms and conditions. The User is obliged to read both the Terms and conditions and the Privacy Policy before using the Website, Store and Services.
Appendix No. 1. Technical requirements
1. Technical requirements necessary to use the Website, the Store and the Services:
a. computer, laptop, tablet, telephone or other end device with Internet access (enabling the input and reading of electronic data)
b. operation system:
Windows 7 or later (Windows 11 recommended)
Mac OS X 10.1 or later (Mac OS X. 10.15.x recommended),
in the case of mobile devices (tablet, phone):
Android 6.0 (Marshmallow) or later
iOS 13.0 or later
c. Internet connection: bandwidth 10 Mbps or higher
d. an installed web browser supporting HTML 5:
Microsoft Edge or Google Chrome - the latest stable version is recommended, with JavaScript and Cookies support enabled
for mobile devices (tablet, phone), the recommended browser is Google Chrome;
e. installed browser plug-in: Adobe Reader, which allows you to read files in PDF format, some content may require the installation of the Adobe Flash Player plug-in
f. enabling in the browser the option of saving cookies (so-called cookies) and JavaScript support.
2. In order to use the Services provided via e-mail, it is also required to have a current, active and correctly configured e-mail account.
3. The hardware configuration of the device should meet the minimum hardware requirements specified by the manufacturer of the operation system and the web browser.
4. When using a third-party transmit key, meet the requirements of the selected software provider.
5. Using the device with a different operation system, a different browser or other technical data than recommended may enable the use of services provided by the Service Provider, but in such a situation the Service Provider does not guarantee the correct use of the Services.
6. Disabling cookies will not prevent the use of the Services, but may lead to difficulties for which the Service Provider is not responsible.